We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full amount.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Cricket bat is not guaranteed against breakage and/or damage. Once the bat is used it is not returnable. However, if for any other reason you are not satisfied with your purchase we will gladly return your exchange or apply Tornado Cricket Store credit to another purchase of your choice within 7 days after you have received them. Original shipping cost and return shipping cost is your responsibility. All purchases are subject to a 10% handling charge on returns. The product must be in an unused state and in its original packaging. Should you wish to exchange an item we will charge you postage to send you your exchanged item, even you were not charged postage in the first instance.